Privacy Policy

1. Overview

onefasthard Technologies B.V. ("onefasthard.store", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our onefasthard hardware wallet products.

We are a Netherlands-based company specializing in professional cryptocurrency hardware wallets with advanced security features including fingerprint authentication and built-in App Hardware Wallet capabilities. Our products are compatible with popular platforms like Trezor, Ledger, Jupiter Hardware Wallet, and major DeFi protocols.

Data Controller: onefasthard Technologies B.V., Keizersgracht 123, 1015 CJ Amsterdam, Netherlands

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, shipping address
• Account Information: Username, encrypted passwords, account preferences
• Purchase Information: Billing address, payment method details, order history
• Support Communications: Messages, support tickets, feedback

2.2 Device and Usage Information

• Website Usage: IP address, browser type, device information, pages visited
• Hardware Wallet Data: Device serial numbers, firmware versions, error logs (no private keys or transaction data)
• Analytics Data: Usage patterns, feature utilization, performance metrics

2.3 Cryptocurrency Security Note

Important: We never collect, store, or have access to your private keys, seed phrases, cryptocurrency addresses, transaction data, or any information that could compromise your crypto assets. Your fingerprint data is stored locally on the secure element chip and never transmitted to our servers.

3. How We Use Your Information

3.1 Primary Purposes

• Order Processing: Fulfill orders, process payments, arrange shipping
• Customer Support: Respond to inquiries, provide technical assistance, resolve issues
• Product Development: Improve hardware wallet features, firmware updates, Jupiter Hardware Wallet integration
• Security: Prevent fraud, protect against unauthorized access, ensure transaction security

3.2 Communication

• Send order confirmations and shipping notifications
• Provide important security updates and firmware releases
• Share information about Trezor/Ledger compatibility updates
• Send promotional communications (with your consent)

3.3 Legal Compliance

We may use your information to comply with legal obligations, respond to lawful requests, and protect our rights and the rights of others.

4. Information Sharing

4.1 Service Providers

We may share your information with trusted service providers who help us operate our business:

• Payment Processors: Secure payment processing for orders
• Shipping Partners: Order fulfillment and delivery
• Cloud Services: Data storage and website hosting
• Analytics Providers: Website and product usage analysis

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights and safety of our users and the public.

4.4 No Cryptocurrency Data Sharing

We never share any cryptocurrency-related data because we don't collect or have access to private keys, wallet balances, or transaction information.

5. Data Security

5.1 Technical Safeguards

• Encryption: All data transmitted and stored is encrypted using industry-standard protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Infrastructure: Protected servers and databases with regular security updates
• Monitoring: Continuous monitoring for unauthorized access attempts

5.2 Hardware Wallet Security

• Local Storage: Fingerprint data stored locally on secure element chip
• No Remote Access: Private keys never leave your device
• Secure Communication: Encrypted communication with mobile apps and software
• Regular Updates: Security patches and firmware improvements

5.3 Data Breach Response

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR.

6. Cookies and Tracking

6.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and improve user experience
• Marketing Cookies: Used for targeted advertising (with your consent)

6.2 Cookie Management

You can manage your cookie preferences through our cookie banner or your browser settings. For more details, see our Cookie Policy.

7. Your Privacy Rights (GDPR)

Under EU General Data Protection Regulation (GDPR), you have the following rights:

7.1 Access and Portability

• Right to Access: Request copies of your personal data
• Data Portability: Receive your data in a structured, machine-readable format

7.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")

7.3 Processing Rights

• Right to Restrict: Limit how we process your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing

7.4 Exercising Your Rights

To exercise any of these rights, contact us at privacy@onefasthard.store. We will respond to your request within 30 days.

8. International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Other appropriate safeguards as required by GDPR

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Until account deletion or 3 years of inactivity
• Purchase Records: 7 years for tax and warranty purposes
• Support Communications: 3 years after resolution
• Marketing Data: Until consent is withdrawn

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date

12. Contact Information

For questions about this Privacy Policy or your personal data, contact us: