Easy returns and refunds for onefasthard hardware wallets - EU Consumer Rights Protected
Last updated: December 15, 2024
At onefasthard Technologies B.V. ("onefasthard.store"), we stand behind the quality of our professional cryptocurrency hardware wallets. We understand that purchasing a hardware wallet is an important decision for securing your Bitcoin, Ethereum, and other digital assets, so we offer a comprehensive returns policy that exceeds EU consumer protection requirements.
Our return policy applies to all onefasthard hardware wallet purchases, including devices with fingerprint security, OLED displays, and built-in App Hardware Wallet capabilities. We also honor returns for any compatible accessories or Trezor/Ledger alternative products purchased from onefasthard.store.
Under the EU Consumer Rights Directive, you have the right to cancel your order and return your onefasthard hardware wallet within 14 days of delivery, no questions asked.
As an EU consumer, you are entitled to:
We go beyond EU requirements by offering:
You have 30 days from the date of delivery to return your onefasthard hardware wallet for any reason. This period applies to:
The return period begins on:
If your 30-day return period ends on a weekend or EU bank holiday, it automatically extends to the next business day. We also extend return periods during major holidays (Christmas, New Year) to ensure you have adequate time to evaluate your crypto security device.
Email returns@onefasthard.store or call our EU support line. Provide your order number and reason for return (optional but helpful for product improvement).
We'll send you a Return Merchandise Authorization (RMA) number and pre-paid shipping label within 24 hours.
Securely package your onefasthard wallet in its original packaging (preferred) or suitable protective packaging. Include all accessories and documentation.
Attach the provided return label and drop off at any authorized shipping location. We recommend using tracking for valuable cryptocurrency hardware.
Once we receive and inspect your return, you'll get an email confirmation and refund processing will begin immediately.
Original packaging, seals intact, all accessories included
Device tested, fingerprint configured, but in excellent condition
Light usage for evaluation, no physical damage or wear
For cryptocurrency security reasons, returned hardware wallets must be:
Cracked screen, water damage, physical modifications
Evidence of tampering, unauthorized modifications, security breaches
Missing essential accessories, cables, or documentation
We receive and log your returned onefasthard hardware wallet
Quality check, security verification, and refund authorization
Refund processed to your original payment method
Refund appears in your account (varies by payment method)
For all European Union customers, we provide:
For customers outside the EU:
To ensure your hardware wallet arrives safely:
We currently offer one onefasthard hardware wallet model, but we can facilitate Hardware Wallets for:
To Hardware Wallet your onefasthard hardware wallet:
onefasthard hardware wallets include a comprehensive 2-year manufacturer warranty covering:
If you believe your onefasthard hardware wallet has been compromised:
If your onefasthard wallet doesn't work with your preferred crypto software:
For issues with App Hardware Wallet functionality:
For all return-related inquiries, our customer service team is ready to assist:
Email: returns@onefasthard.store
Phone: +31 20 123 4567
Hours: Mon-Fri 9:00-18:00 CET
Email: Hardware Wallet@onefasthard.store
Phone: +31 20 123 4568
Priority: Same-day response
Email: security@onefasthard.store
Phone: +31 20 123 4569
Response: Within 4 hours
Email: support@onefasthard.store
Phone: +31 20 123 4570
Chat: Live chat on website
Postal Address for Returns:
onefasthard Technologies B.V.
Returns Department
Keizersgracht 123
1015 CJ Amsterdam
Netherlands
Please include RMA number with all returns
We're committed to your complete satisfaction with our cryptocurrency hardware wallets. If you're not 100% satisfied with your onefasthard device, we'll work with you to make it right.
Our Promise: Hassle-free returns, fast processing, and exceptional customer service for all crypto security needs.
This returns policy complies with and exceeds EU Consumer Rights Directive requirements. For any disputes that cannot be resolved directly, EU consumers can access the Online Dispute Resolution platform.
Supervisory Authority: Dutch Authority for Consumers and Markets (ACM)